DELIVERIES AND RETURNS
TRANSPORTING YOUR PACKAGE
Packages are usually shipped between 7 and 10 days after receiving your payment. The standard shipping mode is the post office, delivered without a signature. If you would like a signature discount, an additional cost applies, please contact us. Whichever shipping method you choose, we will provide you with a link as soon as possible that will allow you to track the delivery of your parcel online.
Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into one order. We cannot group two separate orders and you will have to pay the shipping fee for each of them. Your package is shipped at your own risk, special care is taken to the package containing fragile products.
Packages are oversized and protected.
In accordance with Article L 121-16 of the Consumer Code, you have 7 working days to return or exchange, any product you have ordered if it does not satisfy you. This period runs from the date the products are received.
In this case, the customer must return the new, intact products in his original packaging accompanied by all accessories, instructions and documentation and must not have been worn, washed or ironed.
Only products returned in their original condition and packaging will be accepted.
As a result, items returned that are incomplete, damaged, damaged, deteriorated, or that have been visibly used, cannot be taken back.
www.kyqyo.com reserves the right to refuse the parcel, refund or exchange, if the previously mentioned return conditions are not met.
www.kyqyo.com agrees to reimburse the amounts paid by the customer, at no cost, except for the return fee, which will be reimbursed by www.kyqyo.com in the form of a voucher valid for 6 months.
The refund takes place within an average of 15 days after receiving the returned package, and will be made according to the means of payment used by the customer when it is purchased.